Conversational Intelligence by Judith E. Glaser

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I just finished reading Conversational Intelligence by Judith E. Glaser, a booster shot-of-a-book for your social IQ, and one that draws extensively on neuroscience, to help raise the collective intelligence of our teams.  It also provides a how-to on helping others embrace our innovative ideas and audacious dreams.

Here's what Angela Ahrendts, former CEO of Burberry, and head-in-waiting of Apple's retail efforts, had to say, “Judith Glaser takes us on an insightful and in-depth discovery of how trust, the most basic human instinct, creates and fuels the foundation needed to transform cultures and companies.”

I certainly was mesmerized, my brain whirring with new ideas:  Highly recommend.

And for your 140-character consumption:

“Conversations are a way to package our feelings about the world, others, and ourselves.”

“Conversational Intelligence is what separates those who are successful from those who are not.”

“When we converse, we are not only sharing information, we are sharing our inner world, our sense of reality.”

“The two least developed skills in the workplace:  the ability to have uncomfortable conversations and ask what-if questions.”

“To get to the next level of greatness depends on the quality of culture, on the quality of relationships, on the quality of conversation.”

“Neurotransmitters are to the brain, what conversations are to relationships.”

conversationalintelligence“Every person holds a place in our brain. When we change their title, a new part of our brain (and theirs) opens up.”

“Conversational rituals are the heart of a team's transformational process.”

“Conversations are the golden threads  that keep us connected to others.”

“Conversational Intelligence gives us the power to influence our neurochemistry, even in the moment.”

“In good conversations, we know where we stand with others – we feel safe.”

“While most intelligences (e.g. mathematical and linguistic) raise an individual's IQ, Conversational Intelligence raises a teams IQ.”

“Mastering our moments of contact is the art of great leadership.”

 When did you have your last intelligent conversation?

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